Compliance &
Data Security
Our comprehensive framework for data protection, information security, and operational integrity in hospitality operations. Designed to meet and exceed global regulatory standards.
Executive Summary
Vista Consultancy operates in a data-intensive hospitality environment, managing sensitive guest information, booking data, payment workflows, and proprietary business intelligence for international clients.
This whitepaper outlines our comprehensive compliance framework, data protection controls, system security architecture, and governance practices, designed to meet and exceed global regulatory and client expectations.
Key Security Principles
- Act as Data Processor under documented client instructions
- Maintain complete transparency and accountability
- Ensure confidentiality, integrity, and availability of information
Data Protection Scope
What we secure
Guest Information
Personal data, preferences, special requests
Booking Data
Reservations, modifications, cancellations
Payment Workflows
PCI-compliant payment processing
Business Intelligence
Proprietary analytics and performance data
Regulatory Compliance Framework
Adherence to global data protection standards and regulatory requirements
GDPR Alignment
EU General Data Protection Regulation
Vista Consultancy adheres to GDPR principles for all clients operating within or servicing customers from the European Union.
We act as a Data Processor, operating under documented client instructions, ensuring full transparency and accountability.
Cross-Border Data Handling
International data transfer protocols
All cross-border data flows are governed by strict contractual and technical controls to ensure data sovereignty and protection.
Contractually Governed
All transfers covered by data processing agreements
Access-Restricted
Role-based access controls for all data
Logged & Monitored
Complete audit trail of all data access
Segregated by Client
Client data never reused or shared across accounts
Regulatory Alignment
Information Security Architecture
Multi-layered security infrastructure designed specifically for hospitality operations
Secure Infrastructure
Vista Consultancy maintains a controlled IT environment, designed specifically for hospitality operations with multiple security layers.
Encrypted Workstations
Full disk encryption on all operational devices with secure boot protocols
Secure VPN Access
VPN-based secure access to client systems with multi-factor authentication
IP-Restricted Logins
Geofencing and IP whitelisting for all critical system access
Role-Based Access Control
Granular permissions based on job function and necessity
Authorized System Access
Only authorized personnel can access client systems with strict access controls:
Property Management Systems
Client-specific PMS access
Central Reservation Systems
Reservation management platforms
OTA Extranets
Booking.com, Airbnb, Expedia, etc.
Customer Relationship Management
Guest communication systems
No shared credentials. No unauthorized access.
Proprietary Internal Database
We operate a secured internal database for operational tracking and performance intelligence, designed with security-first principles.
Metadata Storage Only
Stores operational metadata (not raw payment data)
Access Segmentation
Access segmented by department and role
Encrypted Backups
Backed up with encrypted storage protocols
Audit Logging
Supports audit logging and traceability
Data Protection Measures
Multi-layered security controls for access management, data handling, and payment security
Access Control & Authentication
No shared credentials. No unauthorized access. All access is logged and monitored in real-time.
Data Handling Protocols
Our teams are trained in secure data handling with regular compliance refreshers and audits.
Payment & PCI Considerations
Vista Consultancy does not store cardholder data. When payment handling is required:
All payment handling follows strict PCI-DSS protocols with regular security assessments.
Operational Governance & Human Controls
Staff Vetting & Training
Background Verification
Comprehensive background checks for all employees
Confidentiality Agreements
Signed by all employees before system access
Data Protection Training
GDPR, data handling, and security protocols
System-Specific Onboarding
Role-based training for specific tools and systems
Regular refresher training is mandatory for all security and compliance protocols
Confidentiality & NDAs
Employee Agreements
Every employee and manager signs comprehensive confidentiality agreements
Client-Specific NDAs
Additional NDAs for specific client engagements and sensitive data
Acceptable Use Policies
Clear guidelines for system usage and information handling
Information Security Policies
Documented procedures for data protection and incident response
Business Continuity & Risk Mitigation
Continuity Planning
Vista Consultancy maintains comprehensive business continuity measures to ensure uninterrupted service for 24×7 international operations.
Multiple ISP connections with automatic failover
UPS and generator systems for continuous operation
Cloud-based operational tools with 99.9% uptime SLA
Remote work continuity for all critical functions
Incident Management
In the event of a data or operational incident, we follow a structured response protocol:
Immediate Containment
Containment protocols triggered immediately upon detection
Client Notification
Clients informed without delay with full transparency
Root-Cause Analysis
Comprehensive investigation to identify underlying causes
Preventive Controls
Implementation of enhanced controls to prevent recurrence
Client Transparency & Control
Client Oversight
Clients retain full control and visibility over their data and operations.
Custom Security Requirements
Vista Consultancy customizes controls based on client-specific needs and risk profiles.
Client location and data residency requirements
Industry-specific compliance needs
Brand-specific risk tolerance levels
Existing technology stack and integration needs
Your Takeaway
Vista Consultancy is not a generic outsourcing provider. We are a hospitality operations partner, built on trust, compliance, data discipline, and performance accountability.
Download Complete Whitepaper
Access our full Compliance & Security Framework documentation for detailed technical specifications, audit reports, and implementation guidelines.
