Where Every
Enquiry Becomes an Opportunity
An end-to-end reservation service for global aparthotels and serviced apartments, optimising bookings and guest engagement to deliver measurable revenue impact.
Not Just Consultants.
We Are A Strategic Extension of Your Operations.
Vista Consultancy functions as a structured extension of your organisation. Headquartered in Mangalore, India, we deliver dependable, process-driven reservation management services to hotel brands across international markets.
Our role goes beyond advisory. We take full operational ownership of reservations, data integrity, and revenue optimisation initiatives—enabling on-property teams to focus exclusively on service delivery and guest satisfaction.
D'Montrio Aparthotels
"Vista team handles all our bookings and talks to our guests for us. Direct bookings went up by 30%, and our guests are happier than ever with a 4.8/5 rating."
Built to support growing aparthotels
serviced apartments with structured processes, defined service levels, and uncompromising data protection standards.Why top hotel groups trust us with their important work.
Brand-Aligned Guest Communication
All guest interactions are managed in line with your brand guidelines, tone of voice, and service standards—ensuring a consistent, professional experience across every communication channel.
Guaranteed Response SLAs
Our operations run 24/7 with clearly defined service-level agreements. All enquiries are acknowledged and addressed within 15 minutes, supporting stronger conversion rates and guest confidence.
Proactive Reputation Management
Guest concerns are identified early and resolved through structured workflows, reducing negative reviews and protecting long-term brand reputation across public platforms.
Issue Resolution & Escalation Management
Complex or sensitive situations are handled through approved escalation frameworks, ensuring calm, consistent resolution while safeguarding guest trust and brand integrity.
Data Privacy & Information Security
All guest and booking data is managed under strict confidentiality and access-control protocols. Our processes are designed to meet enterprise data-protection expectations, ensuring privacy, security, and operational compliance at all times.
Role Based Control
Strict access permissions ensure only authorized personnel handle sensitive information, maintaining data integrity and compliance with security protocols.
What We Do?
Vista Consultancy delivers structured, end-to-end operational support for aparthotels and serviced apartments. Our services are modular, allowing partners to engage full-scope reservation operations or specific functional support—aligned to their operational and commercial objectives.
Average uplift achieved by new partners through optimised reservation and conversion processes.
Professional, brand-aligned guest support across all communication channels.
We provide multilingual guest assistance via email, live chat, and phone, delivered in accordance with your service standards and escalation protocols.
- 24/7 guest assistance
- Pre-arrival coordination and confirmations
- In-stay and post-stay support
- VIP and priority guest handling
End-to-end management of enquiries, bookings, and confirmations.
Our team manages the full reservation lifecycle across direct and OTA channels, ensuring speed, accuracy, and consistency at every stage.
- Enquiry handling and conversion
- Booking confirmations and modifications
- Channel coordination and PMS alignment
- Availability and rate integrity
Operational social media management aligned with brand and booking objectives.
We support day-to-day social media operations to ensure consistent brand presence and timely guest engagement, without compromising service quality or brand standards.
- Inbox and message management
- Guest enquiry handling via social platforms
- Brand-aligned response frameworks
- Coordination with reservations and guest support teams
- Performance tracking and basic reporting
Operational execution to support booking growth initiatives.
We assist with sales enablement and marketing operations focused on improving direct booking performance and reducing dependency on third-party channels.
- Direct booking optimisation support
- Campaign execution assistance
- Lead handling and conversion follow-ups
- Channel performance coordination
Operational oversight to ensure accuracy, consistency, and compliance.
We apply defined quality controls across reservation workflows to ensure bookings, data handling, and guest interactions meet agreed standards and operational policies.
- Process audits and accuracy checks
- SOP adherence and documentation
- Continuous quality monitoring
- Performance reporting and improvement tracking
Enterprise-Grade Security & Compliance
Guest data protection is a core operational priority. Our systems are built to safeguard sensitive information and comply with international privacy and data-protection regulations—so you can operate with complete confidence.
Global Compliance Standards
We adhere to internationally recognized data-protection and payment-security regulations, ensuring compliance across regions and jurisdictions.
Secure Infrastructure
All systems operate on encrypted connections with continuous monitoring to prevent unauthorized access and data breaches.
